Exceptional Service, Exceptional Profit: The Secrets Of Building A Five-Star Customer Service Organization

Exceptional Service, Exceptional Profit: The Secrets Of Building A Five-Star Customer Service Organization

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Products Description

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. This title reveals the secrets of providing online and offline customer service.




Specifications of Exceptional Service, Exceptional Profit: The Secrets Of Building A Five-Star Customer Service Organization

GeneralFeatures
ISBN13: 814415385
ISBN10: 9780814415382, 978-081441
Author1: Leonardo Inghilleri, Micah Solomon, Horst Schulze
Publisher: Amacom/american Management Association
Binding: Hardcover
Publishing Date: 40269
Number of Pages: 170
Language: English
Dimension: 9.1 x 6.2 x 0.9 inches
Weight: 431 grams


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